The Warrior Within: Finding Strength Through Challenges

Coronado H & J

Presented By: Matt Iseman, Host of American Ninja Warrior & Comedian 

As the host of the three-time Emmy-nominated American Ninja Warrior, Matt Iseman has witnessed countless individuals push past their limits in pursuit of seemingly impossible goals. But beyond the spotlight, Matt has faced his own set of challenges, including significant health battles that have shaped his journey. In this inspiring keynote, Matt shares powerful lessons on resilience, perseverance, and personal transformation. Through humor, heart, and real-life stories, he encourages attendees to embrace challenges, overcome obstacles, and tap into their inner warrior, both in their careers and in life. Whether you’re leading a team, navigating change, or striving for personal growth, this session will leave you motivated to rise above and find the warrior within.

Sponsored by: 

Property Management Executive Forum | Invitation Only

Coronado EFG

Facilitator: Marci French, Chief Facilitator, French's Leadership Solutions

This exclusive opportunity for senior multifamily housing executives will include an interactive discussion on emotional intelligence and how it can affect business operations. 

Sponsored by:

Storm-Proof Your Strategy: Smart Strategies for Operators

Monterrey

Moderator: Joseph Springsteen, CEO, Mallard Systems

Panelists:

• Clive Bamford, Director of Construction Services, WRH Realty Services

• Jason Schaller, Partner, Align Communities / Peacock Capital

• Michael Pingston, Area VP Operations, McKinley

Florida is no stranger to natural disasters—hurricanes, floods, and other unforeseen events that can impact properties, residents, and management teams. In this session, we’ll break down the essential components of emergency planning to ensure your on-site teams are equipped to manage emergencies with confidence and care. Expert panelists will share their insights, advice, and real-world experiences to help you and your team stay prepared for any disaster.

Learning Objectives:

• Understand the importance of creating a systemized disaster response plan.

• Learn to develop and implement a comprehensive Standard Operating Procedure (SOP) and communications plan.

• Why clear, empathetic communication is vital for keeping residents, colleagues, and clients informed during a crisis.

Sponsored by:

The New Renter Reality: Trends Shaping the Multifamily Industry

Yucatan

Presenter: Virginia Love, Industry Principal, Entrata

Today’s renters expect more—more technology, more service, and more personalized experiences. But what’s behind these rising demands, and how do national apartment trends impact Florida’s multifamily market? This session unpacks the key forces driving change, from the influence of Gen Z—both as renters and employees—to external factors like shifting consumer behaviors, cultural trends, and economic pressures.

Join us for a data-driven look at the trends reshaping leasing, resident retention, and operations. You’ll walk away with fresh insights, future predictions, and actionable strategies to adapt and thrive in an evolving industry.

Learning Objectives: 

• Discover the key factors driving today’s renters. 

• Understand how national apartment trends and shifting consumer behaviors impact Florida’s multifamily market.

• Gain insights and actionable strategies to adapt to evolving leasing, retention, and operational challenges.

Sponsored by: 

The Future of Fraud Prevention: Using AI to Detect and Defend

Monterrey

Moderator: Kyle Nelson, VP of Corporate Strategy, Snappt

Panelists:

• Joe Mendez, Chief Marketing Officer, Advenir Azora

• Fannie Thomas, Senior Director of Business Applications and Information Technology, RangeWater Real Estate

As artificial intelligence advances, so do the tactics of fraudsters looking to exploit it. In the multifamily industry, fake applications, forged documents, and AI-generated IDs are slipping past traditional screening methods—leading to costly risks for property owners and managers.

But the best way to fight bad AI is with good AI. This session will explore how cutting-edge AI tools can detect fraud, automate income verification, and strengthen your screening process. Learn how multifamily operators are leveraging technology to identify red flags, protect assets, and save time by eliminating manual verification bottlenecks.

Learning Objectives:

• Discover how fraudsters are using AI to manipulate the system.

• Learn how AI can enhance fraud detection with real world examples.

• Explore best practices for integrating AI into your screening process.

Sponsored by:

Keeping Your Best Techs: Retention & Performance Strategies That Work

Yucatan

Moderator: Dani Black, Chief Revenue Officer, AppWork

Panelists:

• Kate Moriarty, AVP - Multifamily Training, Northland

• James Bettencourt, Vice President of Integrated Facilities Management, Cortland

Technician retention and performance are critical to operational success in multifamily housing, yet turnover, inefficiencies, and burnout continue to challenge the industry. This session combines two key areas—keeping top maintenance talent and leveraging key performance indicators (KPIs) to drive efficiency and resident satisfaction. Learn how to attract and retain skilled technicians through career development, workplace culture, and recognition programs while also implementing data-driven strategies to enhance maintenance operations. Panelists will share real-world insights on reducing technician workload, improving efficiency, and using KPIs to optimize team performance. Attendees will walk away with actionable strategies to strengthen their maintenance teams, improve retention, and boost overall operational success.

Learning Objectives

• Retain top maintenance talent by implementing career growth opportunities, recognition programs, and a strong workplace culture.

• Reduce technician burnout and turnover by streamlining workloads with technology and data-driven performance benchmarks.

• Leverage KPIs effectively to track work order completion times, first-time fix rates, and resident satisfaction for continuous improvement.

Sponsored by:

I See You: The Leadership Shift That Retains Top Talent

Fiesta 6

Moderator: Jen Piccotti, President, Swift Bunny

Panelists:

• Alan Walsh, Chief People and Culture Officer, Advenir Azora

• Marcie Williams, Chief Strategy Officer, The Bainbridge Companies

• Michelle Fording, Vice President - Learning & Engagement, Atlantic Pacific Companies 

In an industry where employee engagement directly impacts operational success, new data reveals a staggering insight: one in four employees feels unseen and unappreciated by their employer. This session will explore the root causes behind this alarming statistic and provide actionable strategies to foster a culture of visibility, appreciation, and growth. Join us to learn how timely feedback, genuine recognition, and development opportunities can transform your workforce dynamics, improve retention, and enhance overall team performance. Attendees will leave with practical tools to ensure every team member feels valued and supported in order to maximize performance.

Learning Objectives:

• Understand how the lack of timely feedback, recognition, and encouragement impacts employee engagement, retention, and overall team performance.

• Learn actionable (and unexpected) techniques for providing feedback, expressing gratitude, and fostering an inclusive environment where employees feel empowered to contribute and innovate.

• Discover the importance of career and skill development conversations, and how investing in employee growth can improve retention, attract talent, and boost organizational success.

Sponsored by:

Multifamily Moves for 2026: Smarter Acquisitions, Stronger Operations   

Fiesta 6

Moderator:  Janel Ganim, Chief Operating Officer, ResMan

Panelists: 

• Ricardo Alicea

• Jeremy Milton, Vice President of Property Management, West Shore

The multifamily landscape is evolving, and identifying the right opportunities is more critical than ever. In this session, industry leaders will share their playbook for success in 2026—from identifying promising markets and acquisitions to ensuring operational success at every property. 

Whether you’re seeking your next acquisition or sharpening your operational edge, this session will provide practical strategies to help you stay ahead in a competitive market.

Learning Objectives:

• Learn how to evaluate markets and assets for investment opportunities in 2026, including key factors to look for and red flags to avoid.

• Gain strategies for stabilizing and growing the value of newly acquired assets and ensuring operational teams deliver on the potential of your investment.

• Discover actionable steps to improve resident retention and outperform industry benchmarks in current market conditions.

Sponsored by:

Multifamily Leadership Match-Up: "Tech Savvy" vs. "Old School"

Monterrey

Speakers: 

• Kara Rice, Founder, Experiment Learning & Talent Development

• Pam Pederson

When it comes to leading teams, are you all about high-tech solutions, or do you believe in the power of the human touch? In this fun and interactive session, two multifamily leadership experts will go head-to-head, debating which approach works best for solving today’s workplace challenges.

Tech enthusiast Pam Pederson will champion cutting-edge AI, automation, and modern software, while people-focused educator Kara Rice will advocate for classic leadership strategies rooted in communication and interpersonal skills. Together, they’ll tackle real-life property management challenges, offering both tech-driven and traditional solutions. You decide the winner—attendees will vote on which approach they think is most effective!

Get ready to laugh, learn, and leave with a toolkit of practical solutions that blend the best of both worlds.

Learning Objectives:

• Explore innovative, tech-forward solutions to common leadership challenges.

• Learn how time-tested management techniques can drive results without relying on technology.

• Evaluate the most effective approach for real-life workplace scenarios.

Sponsored by:

Marketing, Manager or Maintenance: Who Drives Your Customer Experience?

Yucatan

Moderator: Lia Nichole Smith, SVP of Education and Research, ApartmentRatings & SatisFacts

Panelists: 

• Crystal Miner, Culture Performance Leader, Collier Companies

• Cheryl Carroll, Regional Property Management, Hillpointe LLC

Is it marketing, on-site teams, or maintenance that truly shapes your residents' experience? The answer may surprise you! In this interactive session, take our 5-question quiz to uncover your team's hidden strengths—and potential blind spots—when it comes to delivering a seamless resident journey.

Florida-based experts will share real-world strategies for breaking down operational silos and fostering collaboration between departments. You’ll walk away with proven techniques to align marketing, management, and maintenance teams, ensuring a cohesive experience that boosts satisfaction, streamlines operations, and elevates your online reputation.

Learning Objectives:

• Understand where department disconnects exist and how they impact customer experience.

• Learn how to synchronize marketing, management, and maintenance for a seamless resident journey.

• Gain actionable strategies to enhance communication and collaboration across departments.

Sponsored by:

Multifamily Majority Rules 

Fiesta 6

Speakers: 

• Russ Webb, Executive Director, Bay Area Apartment Association

• Desiree Starr

This session mimics a fast-paced, live game show where your voice shapes the game! One brave contestant at a time will take the hot seat, tackling questions on topics like fair housing, customer service, and industry best practices. But they’re not on their own, the real power is in the hands of the audience. 

Armed with your smartphone, you’ll vote in real time on tricky scenarios, weigh in on what you think is the right call, and help determine whether the contestant gets it right. This isn’t just fun and games—it’s a crash course in critical industry knowledge, built for engagement and impact. 

Topics include:

• Fair Housing Fails & Fixes: Can you spot the compliance issue before the buzzer?

• Customer Service Showdowns: What’s the best move in a tough resident situation?

• Best Practice Brain-Teasers: Test your knowledge against  your peers

Sponsored by:

Closing Keynote: You + EI: Solving For Human Connection  

Coronado H & J

Speaker: Marci French, Chief Facilitator, French's Leadership Solutions

In a world that’s more connected yet more disconnected than ever, emotional intelligence (EI) isn’t just a nice-to-have — it’s the key to meaningful relationships, stronger teams, and authentic leadership. In this powerful keynote, you’ll learn how Emotional Intelligence helps us solve for what truly matters: human connection.

Drawing on real-life experiences, fresh insights, and a touch of humor, she will guide the audience through self-awareness, empathy, and intentional communication that can transform the way we show up for ourselves and for others. You’ll learn why EI is not just a forgotten soft skill, but a requirement to create and maintain meaningful connections.

Whether you’re leading people, navigating change, or just trying to build better connections in and out of the workplace, this session will equip you with the mindset and tools to build trust, foster empathy, and lead with emotional clarity. Because when you add Emotional Intelligence to the equation, you don’t just get better results, you get better relationships.

Sponsored by: