About the session: During this maintenance-focused session, gain valuable action plans, and real-world tips & tricks that will help build confidence and succeed as a maintenance professional. Many technicians stepping into the role of Maintenance Supervisor do so without exposure to the fundamental skills needed to succeed. Valuable skills including delegation, time/project management, purchasing, and maintaining technical and soft skills are often missing from the typical career development plan for on-site teams. At the same time, supervisors are navigating a complex landscape of regulatory requirements and rapid technological change.

• Learn actionable methods of leading successful maintenance operations at an apartment community.

• Develop a framework to improve the Community Manager and Maintenance Supervisor relationship.

• Understand the non-technical skills maintenance technicians and leaders need for continual career growth.

About the session: Apartment search is being reinvented. Renters are no longer typing keywords into Google — they’re asking ChatGPT, Gemini, and Copilot where to live next. This shift is transforming how communities are discovered online. This session will explore how to keep your properties visible and competitive in the era of AI-powered search. Learn how large language models (LLMs) are reshaping renter behavior, which AI visibility KPIs matter most, and how to craft content that earns attention in LLM-driven recommendations. Walk away from this panel-style discussion with strategies to future-proof your digital presence and ensure your communities rise to the top, wherever renters are searching next.

Learning objectives:

• Learn how “third place” design impacts retention, leasing performance, and overall property value.

• Identify practical ways to activate underused spaces without adding operational complexity.

• Explore strategies that merge hospitality, functionality, and measurable resident satisfaction.

About the session: Property managers are constantly balancing competing priorities, and multitasking is often seen as the only way to keep up. However, research shows that multitasking can reduce productivity and increase errors. This session challenges that mindset by exploring the benefits of focusing on one task at a time. During this property management-focused session, learn practical strategies to improve concentration, manage time and energy more effectively, and create a work environment that supports focus and efficiency. The session will also address how setting clear boundaries within your team can reduce distractions and drive stronger performance.

• Understand why single-task focus leads to greater productivity and better results

• Identify and overcome common time management challenges and misconceptions

• Develop techniques to improve focus and manage energy throughout the day

About this session: The multifamily industry is facing shifting resident expectations, staffing challenges, and a growing emphasis on Environmental, Social, and Governance (ESG) practices. Purpose-driven engagement is no longer a “nice- to-have,” it’s the new standard. Companies that activate both teams and residents around meaningful community impact are strengthening culture, improving satisfaction and retention, and creating measurable social value across their portfolios. During this panel-style discussion, gain insights about proven engagement models that work across regions, staffing levels, and building types.

• Highlight how property management companies are engaging both employees and residents in community-focused Corporate Social Responsibility (CSR) efforts embedded into daily operations to strengthen culture and support ESG goals.

• Demonstrate how CSR-centered engagement drives resident satisfaction, employee retention, and operational alignment, turning everyday operations into meaningful opportunities for engagement and philanthropy.

• Gain actionable strategies and examples to help organizations easily implement food rescue and waste reduction efforts that advance ESG outcomes.

About this session: When does it make sense to keep repairing vs. invest in a long-term solution? During this session, deep dive into real-world decisions multifamily leaders face when balancing short-term fixes with capital improvements, and hear how industry experts evaluate budget constraints, deferred maintenance, risk, and resident impact to protect asset value and drive performance. 

Learning objectives:

• Understand how deferred maintenance impacts asset value and risk.

• Evaluate when repairs stop making financial sense.

• Plan capital improvements without disrupting residents.

About this session: In an industry where change is nonstop, leaders are expected to stay steady, make smart calls quickly, and guide their teams through uncertainty without burning out or losing trust. Before leaders can take their teams through change, they must understand how they personally respond when things shift. This session is designed to help property management leaders build awareness of their own patterns, reactions, and assumptions during change, especially in high-pressure, resident-facing environments. By understanding what’s happening internally, leaders are better equipped to model the behaviors that matter most in this industry: curiosity, empathy, collaboration, adaptability, and calm under pressure.

Learning objectives:

• Identify personal reactions, triggers, and default leadership patterns during change in fast-paced environments.

• Recognize how responses to uncertainty directly impact team morale, resident experience, and operational effectiveness.

• Understand why leaders must model adaptability, trust, and openness before expecting those behaviors from on-site teams.

About this session: Clear, honest communication is one of the most important skills in the workplace. Too often, we either hold back and soften our message or come across too strongly, missing the balance needed for effective conversations. Inspired by Kim Scott's book, Radical Candor, this session introduces a practical framework for communicating with both clarity and care. Participants will explore real-world examples and engage in self-reflection, small group discussion, and interactive exercises, ensuring everyone leaves with at least one actionable way to improve their mindset and communication style.

Learning objectives:

• Understand the core principles of the Radical Candor framework and its role in effective workplace communication.

• Identify personal communication tendencies and how they impact conversations and relationships.

• Apply strategies to navigate challenging conversations with confidence and professionalism.

About this session: In the world of multifamily housing, challenges can hit fast and from every direction. Resident issues, staffing shortages, shifting expectations, tighter budgets, and constant change. During tough times, your team doesn’t just need someone in charge; they need a leader who can stay steady under pressure, bring clarity to chaos, and lead with confidence, courage, and resilience. 

Learning objectives:

• Adapt practical strategies to stay steady, focused, and in control, even when chaos hits. 

• Boost morale, build trust, and inspire your team to perform at their best, no matter the challenges.

• Discover tools to prioritize, act boldly, and make the right decisions, even when the pressure is on.

About this session: The U.S. Department of Housing and Urban Development (HUD) recently rocked the rental housing world when it withdrew its very own 2020 guidance on assistance animals. The development has left operators in the lurch, creating uncertainty around what documentation residents can use to support accommodation requests and the distinction between service and emotional support animals. Additionally, a Louisiana federal court caught the industry by surprise by ruling that an operator could charge fees for an emotional support animal. During this session, gain insights about what the recent federal regulatory means for operators and how they can stay in compliance.

Learning objectives:

• Learn how HUD’s September 2025 withdrawal of its 2020 guidance and a federal court decision could impact operators.

• Uncover best practices for avoiding Fair Housing violations when considering reasonable accommodation requests for assistance animals in the post-withdrawal era.

• Understand what the future may hold in terms of HUD’s guidance and oversight of reasonable accommodation requests for assistance animals.

About this session: Whether it’s an upset resident, a negative coworker, or a teammate under pressure, difficult interactions are part of the job. Without the right approach, these situations can create tension, impact productivity, and disrupt team dynamics. But they don’t have to drain you — or derail your day. Clear communication is your best tool for keeping things cool. This session provides real-world tools and techniques to help you handle difficult conversations with composure, strengthen relationships, and maintain a positive and productive work environment.

Learning objectives:

• Discover practical strategies to navigate challenging conversations with clarity, confidence, and calm. 

• Learn why people react the way they do, what they really want (even if they don’t say it).

• Develop techniques to defuse tension before it explodes.

About this session: In the age of AI, our industry continues to need a personalized experience. The demands of renters show they expect an even greater level of customer service from their residential experience than they receive in other customer-facing industries, such as retail and dining. In this interactive session, we’ll explore the renter's desire to have a personal connection with their on-site team by role-playing common scenarios and how they should be handled. 

Learning objectives:

• Learn the importance of personalized customer experience and the direct correlation to resident retention.

• Apply behaviors that create a memorable tour and leasing experience even in the era of AI.

• Understand how to apply customer-centric strategies to help improve daily operations of the leasing office.

About this session: "Uncertainty" has been a key theme over the apartment market and the broader economy. How are Florida apartments holding up, and what should we expect for the year ahead? This session will break down the top questions facing apartment operators across Florida, and provide data and commentary to help you better prepare for the road ahead. Topics will include the latest on apartment construction, demand, demographics, rents, occupancy, and capital markets for Florida and its markets.

Learning objectives:

• Understand the headwinds and tailwinds impacting Florida's apartment market and where they point for 2027 and beyond.

• Discern the difference between popular narratives and data-driven realities, as rental housing trends are more nuanced than most headlines and talking points imply — particularly on topics like affordability, demand, and rents.

• Evaluate the latest data to help inform budgeting and forecasting decisions for 2027.