NAA Resources During COVID-19

Advocacy News ,

The National Apartment Association has worked tirelessly to provide its members with timely and important information regarding COVID-19's impact on the multifamily housing industry. FAA has provided a few of the many resources available to us from NAA. To find more information, please visit

NAA's Analysis of the Third COVID-19 Federal Relief Package

explaining the BREAKDOWN OF $1 of rent


Media Guidance and Media Coverage

Operational Best Practices

  1. Rent Collections, Late Fees, Filings, Payment Plans
  2. My Resident Tested Positive for COVID-19, Now What?
  3. New COVID-19 Federal Laws (3/30)
  4. Shelter in Place - Restrictions on Business Operations
  5. Maintaining Healthy Relationships During Stressful Times
  6. The Importance of Continued Training
  7. Guidance for Suppliers Amid COVID-19
  8. How to Handle Maintenance During COVID-19 
  9. Legislative and Regulatory Update (3/20)
  10. Being Heard Above the Noise
  11. Amenity Awareness
  12. Virtual Leasing
  13. Three Tricks to Emotional Resilience
  14. Maintenance During COVID-19
  15. Sharing Your Humanity in a Socially Distant World
  16. Social Distancing 
  17. Vacant Apartment Maintenance During COVID-19 
  18. Grassroots Campaigns for COVID-19
  19. COVID-19 Effect on Rent Collection
  20. VAWA Reminder's During COVID-19
  21. Preparing for the Next "New" Normal
  22. Self-Service Tours-Creating High-Touch Experience in No-Contact World

  23. How "Reopening the Economy" Impacts Multifamily Management 
  24. How "Reopening the Economy" Affects Multifamily Management - Stage 1

  25. How "Reopening the Economy" Impacts Multifamily Management - Stage II

  26. How "Reopening the Economy" Impacts Multifamily Management- Stage III
  27. Restless Residents & the Maintenance Front Line 
  28. The Move- In & Move-Out Processes
  29. Reputation Management During COVID-19
  30. A New World: Guiding Through ChangeTransitioning Employees Back Into the Workplace
  31. Package Management During COVID-19- Exceeding Resident Expectations
  32. Re-Opening Amenity Spaces: The How+ What 
  33. NAA/IREM Survey of Owners and Operators
  34. Maintenance During....the Thing