FAA Offers Webinar Series Free to Members

FAA News,

The Florida Apartment Association is pleased to offer its members a series of FREE educational webinars throughout the month of April. Mark your calendars now for these sessions. Click the "register" button for each webinar to view full descriptions and speaker information, as well as to register. A recording of each webinar will be made available after it is completed. You will need to log in as an FAA member to access the recording. 



Jackie Ramstedt, CAM, CAPS, CAS

Thursday, April 2 


When times are tough, and everybody at work is nervous, managers must help their employees stay engaged, focused, and motivated. Our challenge will be retaining your team’s positive motivation and continued education in this tough time with all they are thinking about both professionally and personally. A downloadable recording of this webinar will be available soon.

About the speaker

Jackie Ramstedt, CAM CAPS, CAS is a nationally renowned motivational keynote speaker, trainer,consultant, and performance coach with 34 years of experience in the multifamily industry. She speaks to thousands of industry professionals for the National Apartment Association, Multifamily Pro Annual Brainstorming Events, the Institute of Real Estate Management (IREM), National Affordable Housing conferences, numerous state and local associations, and various management and investment companies.


Beth Ziesenis

Thursday, April 9, 10 a.m.


By now you've been working with your team and residents remotely for a few weeks. You're doing some things right, but you can use this opportunity to streamline your tasks and make your hours at work more productive with a few technology tools. Learn more. 

About the speaker

Beth Ziesenis is a self-professed nerd who is here to help you filter through thousands of apps, gadgets, widgets, and doodads to find the perfect tools for work and home.


Lia Nichole Smith

Thursday, April 16, 10 a.m.


With more residents taking to their homes during the current crisis, maintaining a sense of community is becoming a challenge. This session is all about ways to keep the lines of communication wide open, strengthen your community’s bond, and boost morale. Learn more.

About the speaker

Lia Nichole Smith is the vice president of education and performance for ApartmentRatings and SatisFacts. She has proven experience in solving challenges for conventional, affordable, senior, and student communities.


Nicole Upano and Sam Gilboard  

Tuesday, April 21, 10 a.m.

The Coronavirus Aid, Relief, and. Economic Security Act — better known as the CARES Act — passed by Congress and signed into law last month contains provisions intended to help businesses small and large, including apartment communities and management companies. The Florida Apartment Association is partnering with the National Apartment Association to offer members this important and timely webinar at no cost. Learn more.
About the speakers

Nicole Upano is director of public policy for the National Apartment Association.

Sam Gilboard is a manager of public policy for the National Apartment Association. 


Matt Easton

Thursday, April 23, 10 a.m.


During times of uncertainty, your renters experience higher levels of fear and resistance and have greater difficulty making a decision. This webinar will give your team new and powerful tools and techniques to work with prospects over the phone, virtually and in-person to build confidence in your community and close the lease. Learn more

About the speaker

Matt Easton is the founder of Leasing University, with an on-demand platform and live events that have simplified how the industry leases apartments. His mission is to give property management professionals more confidence and the skills they need to sign more leases. He has personally helped hundreds of apartment communities do billions in additional revenue.


Multifamily housing professionals continually face a wide array of civil rights responsibilities, including, of course, compliance with fair housing requirements. Learn what to consider about fair housing as you determine how to respond to the current COVID-19 crisis. This webinar will also feature best practices related to timely fair housing issues such as HUD’s January assistance animal guidance and criminal background screening. Learn more.

About the speaker

For 30 years, Theresa L. Kitay has concentrated her practice of law on state and federal fair housing laws, the Americans with Disabilities Act, Section 504 of the Rehabilitation Act, the Civil Rights Act of 1964, and related laws and ordinances. She has a private defense practice representing the provider side of housing across the country.


When a crisis means all hands on deck to put out fires, the ongoing work you had planned to grow and nurture your workplace culture could get sidelined. To avoid the negative long-term impact of that oversight, culture work needs to continue in the background, to keep momentum without distracting from the crisis. In this session, learn how to develop low-effort culture projects you and your team can carry out — even while working remotely — to keep your culture moving in the right direction. Learn more

About the speaker

Jamie Notter is a partner and culture consultant at Human Workplaces, where he helps leaders drive growth by activating and aligning workplace culture. He began his career in the international conflict resolution field, running training programs in areas of ethnic conflict in the 1990s. He has extensive experience working with trade associations and professional societies on issues of leadership, conflict, and workplace culture.


Jefferson Davis

Thursday, May 14, 10 a.m.


These are tough times for anyone who sells a product or service, but what you do right now can affect how well your business rebounds on the other side of the pandemic. Learn how to move from fear to confidence, steps you can take to adjust your marketing messaging and sales strategies, and five critical success factors that position your company for a successful exhibit, while keeping your staff and booth visitors safe. Learn more.

About the speaker

Jefferson Davis is president of Competitive Edge training and consulting firm, whose mission is to inspire, lead, and direct businesses on how to use exhibiting to visibly support core business objectives and generate measurable financial value. Davis created three game-changing exposition industry programs: Tradeshow Turnaround, E3 Exhibiting Effectiveness Evaluation, and Exhibitor Success & ROI Center.


Who says you can't predict the future? Florida renters were surveyed about COVID-19 and its effect on their living experience, and the results are in! We have all the details to help determine what your team should be focusing on in the next six months. Now is the perfect time to incorporate this feedback as you develop new retention and marketing strategies that are meaningful and impactful. Learn more

About the speaker

Lia Nichole Smith is the vice president of education and performance for ApartmentRatings and SatisFacts. She has proven experience in solving challenges for conventional, affordable, senior, and student communities.


Each webinar is eligible for 1 continuing education credit.
CEC certificates may be requested by emailing Rona@faahq.org.